Bueno Plumbing and Rooter Privacy Policy

Effective Date: July 10, 2025

At Bueno Plumbing and Rooter, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, communicate with us via phone or SMS, or engage with any of our services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, mailing address

• Service Information: Appointment details, service history

• Billing Information: Invoices, payment status

• Device and Usage Data: IP address, browser type, referral URLs, and information collected by cookies or analytics tools

2. How We Collect Information

• Directly from you when you:

  • Submit a contact or service request form

  • Call or text our business

  • Interact with us on social media

  • Register for appointments or services

• Automatically through cookies and similar tracking technologies when you visit our website

• From third-party platforms (e.g. Google Ads, Meta) if you clicked through one of our advertisements

3. How We Use Your Information

• To provide plumbing and rooter services

• To send appointment reminders and updates

• To issue invoices and billing notifications

• To improve our website and service offerings

• To send promotional messages (only with your consent)

4. SMS Text Messaging Policy

By submitting a form or contacting Bueno Plumbing and Rooter, you may consent to receive SMS communications including service updates, appointment reminders, dispatch notifications, job surveys, and limited-time offers. Messages may be sent via autodialer.

• Message and data rates may apply

• Message frequency may vary

• You can reply STOP at any time to unsubscribe

• Reply HELP for more information

Verbal opt-ins may also be collected during in-person interactions or phone calls. We do not share your phone number with third parties for marketing purposes.

5. Use of Cookies and Tracking Tools

We use cookies and similar technologies (e.g., Google Analytics, Facebook Pixel) to:

• Understand website traffic

• Improve your experience

• Deliver relevant ads

You can disable cookies via your browser settings or use tools like the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

• Trusted service providers (e.g., SMS or email platforms) under strict confidentiality

• Legal authorities if required by law or to protect our rights

7. Data Retention

We retain your information as long as needed to:

• Fulfill the purpose it was collected for

• Comply with legal or financial obligations

8. Your Rights

Depending on your location, you may have the right to:

• Access or update your personal data

• Request deletion of your information

• Opt out of communications

To exercise these rights, contact us at (408) 440-2728.

9. Data Security

We take reasonable measures to protect your data, including:

• Secured systems and restricted access

• Staff training and vendor oversight

However, no digital system is 100% secure. Please use discretion when sharing sensitive information.

10. Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect data from children under 13.

11. Updates to This Policy

We may update this policy occasionally. The latest version will always be posted on our website with the revised effective date.

12. Contact Us

If you have any questions or concerns about this policy, please contact us:

Bueno Plumbing and Rooter LLC

📞 (408) 440-2728
📧 kbuenoplumbing@gmail.com

Thank you for trusting Bueno Plumbing and Rooter with your information.